Full management means we'll assist you in installing or updating your operating system and supported applications. Should your server experience problems, you can open a ticket and request assistance in resolving the issue. If you're wondering if your applications are supported please open a ticket.
Proactive management is when we monitor your services (be it the web server, ftp, email server) and actively respond to failures. We will login to your server and make the necessary fixes to bring your services back online.